Privacy Policy & Disclaimer

Privacy Policy

This Privacy Policy applies to Luminous Learning (ABN 93 052 330 244), an Australian training provider offering micro-credentials in generic skills.

LUMINOUS LEARNING respects the personal information of all its stakeholders such as its students, customers, and other service providers. LUMINOUS LEARNING handles all stakeholder personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW), the Health Records and Information Privacy Act 2002 (NSW) and the Privacy Act 1988 (Commonwealth) where applicable.

Purpose

This Privacy Policy sets out how we generally collect, store, use and disclose your personal information, and your rights in relation to that personal information.

Policy

LUMINOUS LEARNING collects information about all its stakeholders when they use our products or services or deal with us in some way. For example, when stakeholders contact us to enquire about our courses), use our products or services, visit our website, or use any of our systems.

The type of personal information which we may collect and hold about you will depend on the nature of our dealings with you. They may include:

  • – identification and contact information, including your name, address, date of birth, gender, and citizenship status.
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  • – health information and other sensitive information, including information about your racial and ethnic origin.
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  • – financial information, including your bank, credit card, and other financial details.
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  • – information about your education and other related information if you are a student registered with us, including unique student identifier and course details.
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  • – information about your employment history.
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  • – location information, including IP address and third-party sites you access while using LUMINOUS LEARNING facilities and systems.
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  • – information about how you use our products and services, including information you provide when giving feedback or in response to surveys or competitions.

Method of Personal Information Collection

We may collect your personal information in a number of ways, including:

  • – directly from you or your authorised representatives (for example, when you or your authorised representative provide information to us or our representatives in person or by phone or email, in an application form, in a survey or competition form, when you access or submit information through our website, or when you otherwise transact with us).
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  • – from third parties such as your employer and our business partners, subcontractors, and other service providers.
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  • – from publicly available sources of information.
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  • – from social media sites and applications when you contact or otherwise engage with us through those sites and applications.

Method of Storing Personal Information

We take all reasonable security safeguards to ensure that your personal information is protected from unauthorised access, use, modification, or disclosure. However, as the internet is not always secure, we cannot be responsible for the security of any information you transmit over the internet.

Method of Using Personal Information

We may use your personal information for the purpose for which it was collected or for other purposes directly related to the purpose for which it was collected, or for such other purposes for which you have consented to from time to time, including:

  • – to ascertain or confirm your identity.
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  • – to assess your eligibility to enrol with us, including any eligibility for funding or other assistance. 
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  • – to assess and process any application for enrolment submitted to us.
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  • – to assess any applications for employment with us.
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  • – to conduct appropriate credit and background checks.
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  • – to communicate with you and your authorised representatives.
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  • – to submit information to other government agencies, regulatory authorities, and other organisations as required under legislation.
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  • – to provide our products and services to you, including related information.
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  • – to assist you with your enquiries or to investigate any complaints, including any alleged misconduct or illegal activities.
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  • – to improve our service delivery to you, including to improve or develop our products and services, to perform research and analysis and to conduct surveys.
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  • – as permitted or required by law, including assisting law enforcement and government agencies and regulatory authorities.

If you choose not to provide your information to us for these purposes, you may not be able to enrol in a LUMINOUS LEARNING course or receive certain products and services from us.

Direct Marketing

We may also use your personal information so that we, our business partners, and third-party service providers can promote and market products, services and special offers, and advise you of news and industry updates, events, education programs, competitions and other information that we think will be of interest to you. This marketing may be carried in a variety of ways (including by email, SMS, social media or via our website) and may continue after you cease acquiring any products or services from us until you opt-out by contacting us by emailing learnerservices@luminouslearning.com.au.

Disclosure of Personal Information

We may also disclose your personal information:

  • if you are enrolled in LUMINOUS LEARNING training program paid for or arranged by your employer or another organisation.
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  • – to government agencies and regulatory authorities, including law enforcement agencies.
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  • – to our agents, business partners and third-party service providers, including other education and training providers that we work with to provide education and training.
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  • – to credit-reporting bodies and debt collection agencies.
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  • – to our insurers and professional advisers, including our accountants, auditors, and lawyers.
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  • – to third parties who assist us in managing, marketing, or developing our business, including our products and services.
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  • – as permitted or required by law.

Our Website

When you visit our websites, our systems may record certain information about you using tools, including information about your use of those websites pages and documents viewed, the time and date of your visit and your content preferences, Internet Protocol (IP) addresses, transaction patterns, trends, and other demographic information.

How to Update Your Personal Information

It is important for us to have correct information and we take reasonable steps to ensure that all personal information we hold is accurate. You can contact us to confirm and amend your personal information by contacting us at learnerservices@luminouslearning.com.au.

How to Contact Us or Make a Privacy Complaint

If you have a query or concern about this Privacy Policy or how we manage your personal information or wish to make a complaint in relation to a breach of your privacy, you can contact our Privacy Officer by emailing at learnerservices@luminouslearning.com.au.

We take all privacy complaints seriously and will investigate your complaint in a confidential manner. We will inform you of the outcome of the investigation within a reasonable period of time.

From time to time, we may need to change this Privacy Policy. If we do so, we will post the updated version on our website at www.luminouslearning.com.au, and it will apply to all your personal information held by us at that time.

Disclaimer

Copyright and Trademarks

This website and its contents contain copyright and registered/unregistered trademarks owned by © LUMINOUS LEARNING or in the case of some materials, owned by third parties. This content is subject to Intellectual Property rights under the laws of Australia and, through international treaties with other countries.

You may view this website and its contents using your web browser and save an electronic copy, or print out a copy of parts of this website solely for your own information, or study, but only if:


1. You do not modify the copy from how it appears on the website

2. You include the following copyright notice on the copy: © Luminous Learning

Other uses of the content of this website, other than those permitted by an exception in the Copyright Act 1968, Luminous Learning require written permission.

You must not use any registered or unregistered trademarks contained on this site, including but not limited to the words Luminous Learning logos except as expressly permitted by this notice, by statute or with the prior consent of Luminous Learning.

You must not reproduce, transmit (including broadcast and publishing online), adapt or otherwise exercise in the whole or any part the copyright or trademarks contained on this website for any other purpose except as expressly permitted by this notice, by statute or with the prior consent of Luminous Learning.

Images and Photographs may have privacy restrictions attached to them that prevent their use and written permission should be sought from Luminous Learning prior to their use in any circumstance.

Third Party Sites

This website contains links to third party sites. Luminous Learning is not responsible for the condition or the content of those sites as they are not under its control. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site(s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. You must adhere to any and all terms of use conditions as specified by those sites.

In compiling the information contained on, and accessed through, this website (“Information”) Luminous Learning has used its best endeavours to ensure that the information is correct and current at the time of publication but takes no responsibility for any error, omission, or defect therein.  Luminous Learning expressly disclaims that any site linked to this site has its sponsorship or approval.

Should you download any documents from the site it is your responsibility to conduct such virus scanning or other checks as may be necessary to ensure that the downloaded material will not corrupt in any way your data, software, or systems or those of any other person.

To the extent permitted by law, Luminous Learning and its employees, agents and consultants excludes all liability for any loss or damage (including indirect, special, or consequential loss or damage) arising from the use of, or reliance on, the Information whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, Luminous Learning limits its liability to the extent permitted by law, to the re-supply of the Information.

Use of Information

Any information, ideas, concepts, know-how or techniques provided by/obtained from you, or your use of the Luminous Learning website, shall be deemed to be non-confidential and trading as Luminous Learning shall be free to reproduce, use, disclose and distribute the information to others without limitation.

Applicable Law

This website (excluding any linked third-party sites) is controlled by Luminous Learning. By accessing this site, you accept that any disputes about this website or its contents are to be determined by the courts having jurisdiction in New South Wales in accordance with the laws in force in New South Wales (except any principle of conflict of laws inconsistent with this requirement).

This website may be accessed throughout Australia and overseas. Luminous Learning makes no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.

Enquiries

Should you have any questions, comments or concerns relating to these terms and conditions, please contact us  by email at learnerservices@luminouslearning.com.au.