Programs
Our Range of Courses
Our selection of courses will help you accelerate your career.
Anger Management
Benjamin Franklin once said, “In this world nothing can be said to be certain, except death and taxes.” We would add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This program will help teach participants how to identify their anger triggers and what to do when they get angry.
Attention Management
A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.
Critical Thinking
We live in a knowledge-based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyse and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This program will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career and provide a great skill in your everyday life.
Delivering Constructive Criticism
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your business or organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Emotional Intelligence
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize behaviours, moods, and impulses, and to manage them best according to the situation.
This program will give participants the tools needed to be emotionally intelligent in a workplace. An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading others in various emotional situations.
Knowledge Management
Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and cell phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.” Business and organisations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Business and organisations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The business and organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning business or organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization. Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This program will teach the participant how to initiate a knowledge management program at work. When it comes to knowledge management, any business or organisation is able to implement a strategy.
Legendary Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a business, serving the people who buy products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a business owner, serving your staff and your customers. This program will look at all types of customers and how we can serve them better and improve ourselves in the process.
Managing Workplace Stress & Anxiety
The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of stress and anxiety and the tools needed to cope and deal with it. Our Managing Workplace Stress and Anxiety program will provide participants the important skills and resources to recognize and manage workplace stress and anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this program participants will be better suited to manage stress and anxiety, and the challenges that comes with these in the workplace.
Meeting Management
You are on your first project, and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you, as the meeting manager, must address. There is no doubt about it. Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked. This program is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on program, and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
Organizational Skills
Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this program participants will be given the tools necessary in developing better Organizational Skills. Through Organizational Skills participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So, stop looking for those important items, and start knowing where they are by getting organized.
Personal Productivity
Most people find that they wish they had more time in a day. This program will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honoured planning and tools to maximize their personal productivity.
Stress Management
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system
Telework & Remote Working
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job and recognizing these challenges will help participants become great teleworkers.
Through Telework and Telecommuting employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving money. Participants will establish the additional skills needed to be successful in their work from home environment.
Time Management
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this program.
Work-Life Balance
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life, it will provide benefits in each environment. You will become healthier, mentally, and physically, and you will be able to produce more career wise. With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This program will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
Workplace Health & Safety
Workplace health and safety is the responsibility of everyone in any business or organization. Business and organisations have legal obligations to meet certain workplace health and safety requirements, but many go further than the minimum obligations. Workplace health and safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective. Each industry has its own set of workplace health and safety hazards, but there are hazards that are common across business and organizations. By identifying and anticipating hazards, employers can prevent injuries and keep employees healthy and safe. This program will be instrumental in reviewing common hazards, safety techniques and after completion; you will have the tools to help you create a workplace health and safety policy for your workplace.
Assertiveness and Self Confidence
Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This program will provide you with many tips, techniques, and opportunities to try out your own skills.
Body Language Basics
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important as what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
Communication Strategies
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This program will help participants understand the different methods of communication and how to make the most of each of them.
Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This program will give participants conflict resolution techniques that they can use and modify to resolve conflict, or disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Facilitation Skills
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision-making process, facilitation can help any organization make better decisions. This program will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Negotiation Skills
Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever decided where to eat with a group of friends, chore assignments with your family, or asked your boss for a raise? These are all situations that involve negotiating! This program will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Public Speaking and Presentation Skills
This program can benefit anyone who does public speaking and presentations such as a trainer, a meeting facilitator, speaker, or seminar discussion leader. People list public speaking and presentations as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people. However, mastering this fear and getting comfortable speaking and presenting in public can be a great ego booster, not to mention a huge benefit to your career. This program will give you some valuable public speaking skills and presentation skills, including in-depth information on developing an engaging program and delivering your public speaking and presentation with power.
Social Media Training for the Workplace
We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, Instagram, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses and organisations are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out. Understanding social media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and participants will realize how social media and the workplace can work together.
Assertiveness and Self-Confidence
Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills
Body Language Basics
We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others, and they tell us. It affects our work and personal relationships. Improves negotiating, management, and interpersonal skills by correctly interpreting body language and important signals.
Communication Strategies
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them
Conflict Resolution
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame
Facilitation Skill
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Interpersonal Skills
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations
Media, Public Relations, and Networking
In this program, you will get knowledge you need to effectively manage your image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. Networking and public relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people know you and offers you opportunities. This program is designed to give you practical teaching and hands-on tools that will get you networking once you complete this program.
Negotiation Skills
Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever:
- – Decided where to eat with a group of friends?
- – Decided on chore assignments with your family?
- – Asked your boss for a raise?
- These are all situations that involve negotiating! This program will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
Presentation Skills
This program can benefit anyone who presents, a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.
Public Speaking
According to a survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.
Social Media in the Workplace
People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity
Train the Trainer
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This workshop will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more
Employee Motivation
Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This program is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.
Coaching and Mentoring
This program focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. An easy-to-understand coaching model taught in this program will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees to better performance.
Human Resource Management
As businesses modify priorities and operations, human resources functions can move from a dedicated HR role to that of the manager. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Leadership & Influence
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. There are countless stories of those who rose to a challenge on their own in the heat of life and work battle. Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This program takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
Manager Management
With this program you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this program you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This program will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this program will have something for everyone.
Middle Manager
Traditionally, middle managers make up the largest managerial layer in business or organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a business or organization to operate smoothly, it is essential that those in middle management be committed to the goals of the business or organization, and they understand how to effectively execute these goals. It is crucial to focus on these essential managers and provide them with the opportunities to succeed. No matter the business or organization structure or size, it will benefit from employing well-trained middle managers.
Performance Management
Performance Management is making sure the employee, business, or organization are focused on the same priorities. It touches on the employee, business, or organization improving production and reducing waste. It helps the employee, business, or organization set and meet their goals and improves relationship. The key in keeping an employee, business, or organization aligned, which improves performance and productivity, is Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the employee, business, or organization have a stream-lined relationship which improves communication and interactions between the groups. It will help close any gaps that exist in an employee’s skill set and make them a more valuable employee.
Recruitment, Onboarding and Talent Management
Employee recruitment, onboarding, and talent management is an important and vital part of any business hiring, induction, and talent management process. Hiring, training, and bringing new employees onboard cost a lot of money and are major investments. Recruitment, onboarding, and talent management is a secure investment that will assist newly hired (and existing) employees in developing and keeping their skills, knowledge, and value within the business. It will stop highly skilled workers from being lured to a competitor, which makes your business stronger within the market. Through Employee Recruitment and Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire and induction phase is a critical time for the employee and business and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
Teamwork and Team Building
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This program will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.
The ABC’s of Supervising Others
Supervising others can be a tough job. This applies to the Experienced or Rookie Supervisor. This program is designed to help business and organisations overcome many of the supervisory problems/challenges that will be faced by, whether you are a team leader, a project manager, or a unit coordinator. This course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Virtual Team Building and Management
Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project
Civility in the Workplace
Civility is treating people with consideration and respect. It is a simple and priceless act that can have an incredibly positive impact on someone’s day. Being polite and nice and genuinely caring about your co-worker’s feelings will produce a happy and more productive work environment. Producing a more civil workforce will put smiles on the faces of employees and customers alike. An uncivil workplace can lead to lower moral, lower productivity, more employee turnover, and generally not a nice place to work. The list is endless as to what negative events can occur in an uncivil work environment. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
Managing The Generation Gap
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The young and older worker both have many ideas to offer, which can help the business and organization thrive in the marketplace. Learning how to deal with the generation gaps at work will help you become a better manager or co-worker. This program will help you understand the various generations present at work and understand what motivates each of them and how to work together.
Office Politics For Managers
You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the business and organization, and every employee. Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.
Workplace Diversity
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This program will help participants understand what diversity all they is about, and how can help create a more diverse world at work and at home.
Workplace Harassment and Violence
Workplace harassment and violence can be based on a variety of factors that differ from the one doing the harassment or committing violence.
THREE MAIN ACTIONS CONSTITUTE HARASSMENT AND VIOLENCE:
- 1. When someone is doing something to you to make you uneasy
- 2. When someone is saying something to you to make you feel uneasy
- 3. When someone knowingly puts your life at risk in some way
This program will give you the tools necessary to recognize harassment and violence in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace.
Administrative Support
In this program, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.
Appreciative Inquiry
Organizations can be thought of living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and focusing on strengths and successes. It is a tool for organizational change, and it will strengthen relationships. Who doesn’t like to share good positive stories and events?
Call Centre Training
Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Centre Training will help provide those skills. This program will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your business and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill set at a high level.
Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This program will give tools to implement changes more smoothly and to have those changes better accepted, it will also give all participants an understanding of how change is implemented, and some tools for managing their reactions to change
Creative Problem Solving
In the past few decades, psychologists and businesspeople alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This program will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day.
Job Search Skills
Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning résumé and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? This program will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you’ll be more than ready to start your search for your perfect job.
Lean Process and Six Sigma
The last couple of decades businesses have embraced Six Sigma to generate more profit and greater savings. So, what is Six Sigma? Six Sigma is a data-driven approach for eliminating defects and waste in any business process. What is “Sigma”? The word is a statistical term that measures how far a given process deviates from perfection. Sigma is a way to measure quality and performance. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible.
Measuring Results from Training
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this program, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
Project Management
In the past few decades, individuals, business, and organizations have discovered something incredible, that is, the principles that have been used to create enormous successes in projects of any size, to create amazing success. As a result, individuals, business, and organizations are expected to understand project management techniques and how to apply them to projects of any size. This program will give participants an overview of the entire project management process, as well as key project management tools that they can use every day.
Proposal Writing
A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. This program will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.
Sales Fundamentals, and Overcoming Sales Objections
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making this interest concrete – something that merits spending some of their hard-earned money. During the sales process, there can be sales objection can be disheartening. This program will give participants a basic sales process, plus some basic sales tools, that they can use to overcome sales objections and seal the deal, no matter what the size of the sale or objection.
Supply Chain Management
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of business or organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management your business and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This program will provide participants with the understanding of how Supply Chain Management can improve and help almost any type of business.
Business Acumen and Finance for Non-Finance Managers
Everyday businesses deal with business, budgets and financial reports in some form or fashion. At a minimum, business managers review business understanding, budget numbers, and run financial reports for decision-making and reporting to owners and/or shareholders. Many businesses devote immense time and resources to creating and managing budgets for the next calendar year. In addition, business and organizations create and disseminate year-end financial reports to investors. The goal of this workshop is to give the participant a basic understanding of business acumen, budgets, and financial reports so they can hold relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this program will discuss commonly used financial terms, financial statements, budgets, forecasting, and decisions that regulate the handling of business and financial information.
Business Ethics
A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behaviour. In business, ethics refers to the behaviour relating to the moral problems that occur in business, and organizations.
Business Etiquette
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long-term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct oneself in the company of others. This is where business etiquette comes in. This program will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Business Succession Planning
The loss of valuable leadership can cripple a business. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a business. This program will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
Business Writing
Writing is a key method of communication for most people, and it’s one that many people struggle with. This program will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
Understanding the Fundamentals of Accounting
In this course, learners will become familiar with basic accounting concepts and terms, enabling them to track business transactions that affect assets, liabilities, and owner’s equity, using universal accounting tools-such as the journal, general ledger, and trial balance-to ensure business and organizations follows sound accounting practices.